Christie Lau Product Designer

About Christie

Scan my work history in the good old A4 pdf style (opens PDF in new tab)
... or let me share with you my journey.

My journey

I graduated in BSc Psychology in 2012 and MSc Human-Computer Interaction with Ergonomics in 2015, both at UCL. I worked in different areas in business, from design to marketing between my two degrees. After my master degree, I grew my design and research repertoire while working with a wide range of clients. Recently I have joined Capco and trained over 80 clients from tier-1 global banks on design thinking.

My empirical psychology background and my experience in business and marketing drive my design process. I conduct user research using qualitative and quantitative methods. Then I provide tested design products and services that address user needs and business KPIs. Workplace user experience excites me and I thrive on crafting holistic, surface-to-core experiences for both internal and external users.

To me, user experience (UX) includes UI, product, interaction, and service design. (I'm in Don Norman's camp of UX definition.)


Senior Consultant, Capco

September 2019 - now

Current projects:

  • Product design of private banking services at a global bank for front-office staff and high-net-worth individuals (since February 2020)
  • Help building design capabilities under Capco Digital
  • Run design thinking training for colleagues and external clients

Previous projects:

  • Strategy and proposition design for a Tier 1 European investment bank, introducing design thinking and co-creation methodologies across operations

Lead UX Designer, Tobias & Tobias

April 2018 - June 2019

I had great fun at Tobias & Tobias, a design consultancy who has worked extensively with the financial industry.
From Oct 2018 - June 2019 I led a project in concept design and MVP delivery for a leading European investment bank.

Other exciting work:

  • Facilitated a 3-week process for answering critical business questions through design, prototyping, and testing ideas with users for a rising fintech start-up
  • Involved in stakeholder workshop facilitation, user research, and prototyping for a well-known education publisher

UX Design Lead, IBM iX

November 2017 - April 2018

UX Design Lead (contract) at Foreign and Commonwealth Office, leading user research and design for a new digital service for diplomats.

Activities including interpreting user journey and business processes into screens on Sketch and Invision, running user research and data analysis. GDS standard and the service manual became my best friends.

UX Designer, Rebel Hack Studios

February 2016 - June 2017
(The original title was 'Growth UX Designer' but I found it too edgy.)

After my master degree, I have led the user-centred design process for 10+ start-ups within my first 12 months working in Rebel Hack Studios. It was rewarding helping the best UK startups grow exponentially through optimising conversion rates and end-to-end experiences.

I have the privilege to work with seed funded to Series A clients, ranging from enterprise solutions, fashion apps to games, shaping their early stage design and growth strategies. Here is what I've learnt in Rebel Hack

Digital Designer, PhotoVoice

September 2013 - December 2014

I focused on mobile responsiveness optimisation of the charity's website and newsletter. Co-facilitated a participatory photography workshop in China as an ethnographic study on local water use, in partnership with Overseas Development Institute.

Marketing Manager, 20-20 Optical Store

December 2011 - June 2013

In charge of design and marketing: store-front window and shop floor display, print and digital design, social media, photography, branding, and beyond.
Bonus: Adjusted the arms on customers' glasses, advised customers on luxury optical and fashion brands.


MSc in Human-Computer Interaction with Ergonomics, 2014-2015

University College London

My MSc thesis project investigated the validity of numerical gamer ratings, in collaboration with Sony Computer Entertainment Europe.

BSc in Psychology, 2009-2012

University College London

Immersive exposure and practice in theories and research methods in psychology, including applied decision making, cognitive psychology, and organisational behaviour.